Contact Us About UK Online Casino Coverage
Last updated: 12 October 2026
Casinouk Payments Guide is an independent online publication covering the UK online casino market. We’re a small editorial team, and the quickest way to reach us is by email.
How to reach us
Send all enquiries to [email protected].
We aim to reply to legitimate messages within 2–3 working days. During busy periods — for example, when a major operator update or licence change hits the news — it may take a little longer, but every message is read by a real person.
What we can help with
Corrections and updates. Spotted an error in one of our reviews, a bonus listing that no longer matches the operator’s terms, or a casino whose licence status has changed? Tell us which page it is and what needs fixing. Accuracy matters to us, and we would rather correct something quickly than leave it standing.
Editorial questions. If you want to know how we review casinos, how we rank operators, or how we choose which free-spin offers to cover, ask away. We’re happy to explain our criteria and what we do — and don’t — take into account.
Cooperation and partnerships. Operators, game studios and other publishers can pitch collaboration ideas to the same address. Please note that any commercial arrangement is always disclosed in the relevant content, and it never influences our assessment of a casino’s licence status, terms or player experience.
What we can’t help with
We are a review and information site — not a casino operator. We don’t hold accounts, process deposits or withdrawals, run bonuses, or control any gambling product. If you have an issue with a specific casino — a stuck withdrawal, a blocked account, a dispute over wagering terms — contact that operator’s support team directly, and if unresolved, escalate it to the UK Gambling Commission’s complaints procedure.
If gambling is causing you harm
[email protected] is not the right place to turn for problem-gambling support. Our team are writers and researchers, not trained advisors, and emails about gambling harm will not receive the help they deserve here.
If gambling is affecting your finances, relationships or wellbeing, please contact a dedicated support service such as the National Gambling Helpline (0808 8020 133) or visit BeGambleAware.org.
You can also read our guidance and self-help tools on our responsible gambling page.
Before you write
A quick reminder we stand by: before joining or depositing at any UK casino, check the operator’s licence on the UKGC public register — you can search by operator name, licence number or website domain. The same goes for free-spin offers: read the terms on usage, wagering requirements and win limits before opting in.
Thanks for reading — and for keeping us on our toes.