Privacy Policy for UK Casino Services
Last updated: 12 October 2026
Introduction
Casinouk Payments Guide ("we", "us", "our") operates the website casinoukpaymentsguide.com (the "Site"). We are committed to protecting your personal data and respecting your privacy rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
This policy explains what personal data we collect, why we collect it, how we use it, and the rights you have in relation to it.
What Data We Collect
Depending on how you use the Site, we may collect:
- Identity and contact data, such as your name, date of birth, and email address.
- Account data, including username, password, and account settings.
- Transaction data, including deposits, withdrawals, and betting history.
- Technical data, such as your IP address, browser type, device information, and pages visited.
- Communication data, such as messages you send to us through support channels.
Why We Process Your Data
We process personal data on the following legal bases:
- Performance of a contract — to provide you with access to our services, process deposits and withdrawals, and manage your account.
- Legal obligation — we are licensed by the UK Gambling Commission and must comply with anti-money laundering, counter-terrorist financing, and know-your-customer requirements, including identity and age verification. No form of gambling is legal for persons under 18 in Great Britain, and we must verify your age.
- Legitimate interests — to keep the Site secure, prevent fraud, and improve our services.
- Consent — for marketing communications and certain non-essential cookies, where required.
Cookies and Similar Technologies
We use cookies and similar technologies to operate the Site, keep it secure, and understand how it is used. Essential cookies are necessary for the Site to function. Non-essential cookies, including those used for analytics or marketing, are only set with your consent where the law requires it. You can manage or withdraw your cookie preferences at any time through your browser settings or our cookie banner.
Data Sharing
We do not sell your personal data. We share it only where necessary:
- With regulators and authorities, where required by law.
- With payment providers to process transactions.
- With service providers who support the operation of the Site, under contractual data protection obligations.
- With the national self-exclusion scheme (GAMSTOP), as required for remote operators in Great Britain.
International Transfers
Where personal data is transferred outside the UK, we ensure appropriate safeguards are in place, such as UK adequacy regulations or international data transfer agreements.
Your Rights
Under the UK GDPR, you have the right to:
- Access the personal data we hold about you.
- Rectify inaccurate or incomplete data.
- Erase your personal data in certain circumstances.
- Restrict or object to processing.
- Data portability.
- Withdraw consent at any time, where processing is based on consent.
- Lodge a complaint with the Information Commissioner’s Office (ICO) at https://ico.org.uk.
To exercise any of these rights, contact us at [email protected]. We will respond within one month, as required by law.
Data Retention
We retain your personal data only for as long as necessary to provide our services and to meet our legal and regulatory obligations, including those arising from our UK Gambling Commission licence. Account and transaction records may be retained for longer periods where required by law.
Security
We use appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure.
Responsible Gambling
We are committed to responsible gambling. We provide deposit limits, loss limits, session time limits, reality checks, time-outs, and self-exclusion of at least six months. All remote operators in Great Britain must participate in GAMSTOP, the national online self-exclusion scheme, and we enforce this requirement.
Please note that gambling is not legal for anyone under 18 in Great Britain, and parental permission does not change this.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated revision date. We encourage you to review this page regularly.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at [email protected].